February 23, 2012
Russell & Schrader Insurance Agency, Inc.

How Are We Doing?

Your opinion is as important to us as your business. Please take a few minutes to tell us how to make our service to you better.
Please Check One Box For Each
Convenient Office Hours: Excellent  Fair  Poor
Convenient Office Location: Excellent  Fair  Poor
Polite Telephone Response: Excellent  Fair  Poor
Prompt Phone Call Return: Excellent  Fair  Poor
Insurance Coverage Selection: Excellent  Fair  Poor
Prompt Policy Delivery: Excellent  Fair  Poor
Competitive Price Structure: Excellent  Fair  Poor
Easy-To-Read Documentation: Excellent  Fair  Poor
Professional Sales People: Excellent  Fair  Poor
Responsive Customer Service: Excellent  Fair  Poor
Frequent Enough Contact: Excellent  Fair  Poor
Prompt Claim Response: Excellent  Fair  Poor
Professional Claim Handling: Excellent  Fair  Poor
Fast, Fair Claim Settlement: Excellent  Fair  Poor
For the following, please check "YES" or "NO"
Should additional services be made available? YES  NO
If "YES", please explain:
Should additional products be made available? YES  NO
If "YES", please explain:
Should our service days or hours be extended? YES  NO
If "YES", please explain:
Was the web-site informative and easy to use? YES  NO
If "NO", please explain:
For the following, please tell us:
What you MOST LIKE about doing business with Russell & Schrader:
What you LEAST LIKE about doing business with Russell & Schrader:
The MOST IMPORTANT IMPROVEMENT you would like us to make:
Please Tell Us Who You Are:
Name:
Address:
City:
State:
Zip:
Phone:
Email Address:
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Thank you very much for taking the time to tell us about our agency.
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